Troubleshooting Guide

Common issues and solutions for using meghIQ

Cannot connect to platform

Verify your credentials are correct
Check that you have the required permissions on the platform
Ensure your firewall allows connections to meghIQ servers
Try disconnecting and reconnecting the integration
Check if the platform's API is experiencing outages

OAuth authentication fails

Clear your browser cache and cookies
Try using an incognito/private browser window
Verify the OAuth redirect URL is correct
Check that pop-up blockers are disabled
Ensure you're using the correct account credentials

Connection times out

Check your internet connection
Verify the platform URL is accessible
Review firewall and proxy settings
Try connecting from a different network
Contact support if the issue persists

Still Need Help?

If you've tried the solutions above and still need assistance:

FAQ

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Contact Support

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