Troubleshooting Guide
Common issues and solutions, including the newest evidence, privacy, and agent-control surfaces.
Cannot connect to platform
- Verify your credentials are correct
- Check that you have the required permissions on the platform
- Ensure your firewall allows connections to meghIQ servers
- Try disconnecting and reconnecting the integration
- Check if the platform's API is experiencing outages
OAuth authentication fails
- Clear your browser cache and cookies
- Try using an incognito/private browser window
- Verify the OAuth redirect URL is correct
- Check that pop-up blockers are disabled
- Ensure you're using the correct account credentials
Connection times out
- Check your internet connection
- Verify the platform URL is accessible
- Review firewall and proxy settings
- Try connecting from a different network
- Contact support if the issue persists
Still Need Help?
If you've tried the solutions above and still need assistance: